Terms and conditions
RETURNS
Our returns policy allows for a full refund if the product is returned to us in 14 days, this refund covers the cost of the product not the cost of postage and packaging. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and returned in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us via the ‘Contact Me’ page to start this process
REFUNDS/REPLACEMENT
Due to the small batch processes of handmade pottery, we aren’t able to facilitate replacement products under any circumstance. We apologise for any inconvenience this may cause. We always do our best to showcase work with a description that matches the product but if you feel unsatisfied with any product a full refund can be made upon return of your item.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
If an item breaks upon delivery we are not liable to replace this item.
Á McG 27 Crafts works hard to create beautiful handmade pieces that will last a lifetime if they’re taken care of, but most postal companies don’t insure what we post. Due to this, we pack pieces as best we can but once pottery has left the studio it is no longer in our caring hands.
If an item breaks due to postage we will issue you a refund if we are informed within 48 hours of receiving your post. All damages must be confirmed with photographic evidence and reported within 48 hours of receiving your item. We are truly sorry we can’t provide replacement pieces but being a small company it’s not always possible due to limited edition series, small batch work and one-off pieces- we won’t always have a replacement in stock and our making cycle is tightly structured not allowing for a one-off design.
If you have any questions or an unforeseen circumstance please feel free to get in touch via email at aine.mcguckin@gmail.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
SHIPPING
To return your product, you should mail your product to:
Áine McGuckin,
Á McG 27 Crafts,
27 Duntibryan Road,
Tobermore,
County L’Derry,
BT45 5QL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRIVACY POLICY
This Privacy Policy governs the manner in which Á McG 27 Crafts collects, uses, maintains, and discloses information collected from Á McG 27 Crafts website. This privacy policy applies to the Site and all products and services offered by Á McG 27 Crafts.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities. All personal data is held in line with GDPR best practice and is used only for the purposes consented to.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about the user's means of connection to our Site, such as the operating system and the Internet service providers utilised, as well as other similar information. This data is used only for internal analytical and performance monitoring purposes.
WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
HOW WE USE COLLECTED INFORMATION
Á McG 27 Crafts may collect and use users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site. We may use the feedback you provide to improve our products and services.
- To process payments. We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. This is inline with GDPR best practice.
Sensitive and private data exchange between the Site and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
CHANGES TO THIS PRIVACY POLICY
Á McG 27 Crafts has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.